Effective Date: 27 September 2025
Brand Name: TopTravelDMC
Registered Entity: Beyond Bookingnear Holidays Private Limited

At TopTravelDMC, operated by Explorer Bookingnear Private Limited, your privacy and data security are not just a compliance requirement—they are our responsibility and promise to you.
As a B2B travel platform, we understand the sensitivity of the information you share with us — from partner credentials and client data to payment records — and we treat it with the highest level of care, security, and transparency.

By using our website, portal, APIs, and services, you acknowledge and agree to this Privacy Policy.

1. Scope & Applicability

This Privacy Policy applies to:

• All B2B partners including travel agencies, tour operators, consolidators, and DMCs who engage with TopTravelDMC.

• All users who interact with our booking portal, website, APIs, or communication channels (email, WhatsApp, phone).

• Data collected online and offline through registration forms, partnership agreements, customer support requests, and marketing activities.

This policy does not apply to individual travelers (end customers) who book through third-party agencies using our services — they are covered under the respective agency’s privacy practices.

2. Information We Collect

We collect information strictly necessary to provide you with the best possible B2B travel experience:

A. Business & Contact Details

• Agency Name, Registration Number, Tax IDs (GST/VAT), Business Address

• Contact Person Name, Designation, Email Address, Phone Number

B. Account & Transaction Data

• Login credentials for our B2B booking portal

• Booking history, invoices, payment transactions, credit limits, and commission data

C. Technical & Usage Data

• IP address, browser type, operating system, device identifiers

• Portal usage statistics to improve performance and identify errors

D. Communication Data

• Emails, WhatsApp messages, and call logs with our support and account managers

• Feedback, reviews, and survey responses that help us improve

We never collect unnecessary or intrusive data beyond what is required to fulfill our business obligations.

3. Purpose of Collecting & Processing Data

We use the information we collect for:

• Fulfilling Bookings: To confirm reservations, process payments, generate invoices, and send booking details.

• Platform Access: To create and manage your partner account, set user permissions, and secure login access.

• Communication: To respond to queries, provide support, send updates, and notify you of changes to services.

• Improvement & Personalization: To analyze usage patterns, improve system performance, and offer a tailored experience.

• Compliance: To meet legal, taxation, and auditing requirements under Indian, UAE, and international laws.

• Marketing (Optional): To share newsletters, promotions, and destination updates (only with your consent).

We ensure that every purpose is lawful, limited, and relevant to our partnership.

4. Lawful Basis for Processing

Our processing is based on:

• Contractual Necessity: To deliver services you request as part of your partnership agreement.

• Legitimate Interests: To maintain platform security, prevent fraud, and improve partner experience.

• Legal Obligation: To comply with taxation, accounting, and regulatory frameworks.

• Consent: For marketing and optional communications (you can withdraw consent anytime).

5. Data Sharing & Disclosure

We do not sell or rent your data to any third party. We only share information when necessary to deliver services:

• Authorized Suppliers: Hotels, airlines, activity providers, and ground operators for booking fulfillment.

• Technology Providers: Payment gateways, hosting providers, communication platforms — all under strict confidentiality agreements.

• Regulatory Bodies: Only when required by law, court order, or government request.

• Internal Staff & Consultants: Restricted to trained personnel under data protection policies.

All data sharing follows the principle of “minimum necessary access.”

6. Data Security & Protection

Your data is protected with multiple layers of security:

• Encryption: SSL/TLS encryption for all transactions and data transfers.

• Secure Servers: Hosting on secure infrastructure with firewalls and intrusion prevention systems.

• Access Control: Role-based access for staff and partners to prevent unauthorized entry.

• Monitoring: Regular vulnerability scans, audits, and updates to maintain compliance with latest security standards.

In the unlikely event of a breach, we follow a clear incident response protocol including notification to affected partners and regulatory bodies.

7. Cookies & Tracking Technologies

We use cookies and tracking tools to:

• Keep you logged in securely

• Remember preferences (e.g., language, region)

• Analyze performance and improve user experience

You can disable cookies in your browser settings, but some portal functions may not work optimally.

8. Data Retention

We retain data for as long as required to:

• Complete bookings and financial reconciliations

• Meet accounting and taxation requirements

• Maintain legal and audit trails

When no longer needed, data is securely deleted or anonymized.

9. Your Rights as a Partner

You have full control over your data. Your rights include:

• Access: Request a copy of data we hold about you.

• Rectification: Update incorrect or outdated information.

• Erasure: Request deletion of data no longer required (subject to legal requirements).

• Portability: Request your data in a machine-readable format.

• Opt-Out: Withdraw consent for marketing or communications at any time.

To exercise these rights, email b2b@toptraveldmc.com with your request.

10. International Data Transfers

Where cross-border data transfers are necessary (India ⇄ UAE ⇄ other regions), we ensure compliance through:

• Contractual clauses with third-party vendors

• Use of secure, compliant data storage and processing facilities

• Alignment with GDPR and other applicable data protection frameworks

11. Third-Party Links

Our website and portal may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. Updated versions will carry a new “Effective Date” and will be published on our website.

13. Contact Us

For privacy concerns, data requests, or compliance-related inquiries:

📩 Email: b2b@toptraveldmc.com
🌐 Website: www.toptraveldmc.com